E-mail orders are preferred and are accepted at Orders@EnLightenedOrchids.com.
Phone orders should be placed during reasonable hours at (630) 338-3132. If we do not answer, please leave a message if you wish to receive a return call.
Please include the Plant/Product ID, plant/product name, and quantity in your order.
Please check on availability before sending payment since many items are available in limited quantities.
We reserve the right to limit per person or per order item quantities.
We currently accept cash; personal checks, cashier's checks, and money orders payable to "EnLightened Orchids"; and PayPal payments to Payments@EnLightenedOrchids.com.
For check payments, we may hold orders until checks clear.
Open account payment is due at the time of invoicing. We expect payments to be postmarked within three business days of invoice date. A $20.00 late fee will be assessed to accounts delinquent 30 days from invoice date in addition to a 1.5% per month finance charge (18% a.p.r.).
There is a $25.00 fee for returned checks.
Credit Card payments are accepted through PayPal only.
PayPal payments are assessed a nominal fee. This is currently 3% of the order total plus $0.30. To calculate this, simply multiply your order total by 1.03 then add thirty cents.
U.S. funds only please.
USPS has become our preferred carrier due to reliable delivery and reasonable prices. USPS Priority mail with signature confirmation is thus our default shipping method.
If you have a preferred carrier, please notify us early in the ordering process.
We charge the actual shipping costs for each order. We can use several shipping calculators to determine the best delivery time and cost for each order.
Weather- orders will be shipped the most appropriate method that suits both the customer's and plants' needs. Plant shipments may be held when temperatures at EnLightened Orchids and/or the shipment's destination are below 40° Fahrenheit. However, 60 hour heat packs and insulated boxes enable us to ship in much colder weather when needed. When ordering during colder weather, we assume you give us permission to use 60 hour heat packs when needed at a charge of $2.50 each as well as signature delivery confirmation at carrier cost unless otherwise noted. Insulated boxes will increase the dimensional weight of a package, thus increasing shipping cost.
Fuel Surcharges- UPS, DHL, and FedEx currently charge considerable fuel surcharges to residential addresses. Most business addresses are not assessed a fuel surcharge. US Postal Service (USPS) does not charge fuel fees for deliveries to any address.
Rural delivery- if you live in a rural area, you must inform us early in the order process. Rural areas may have longer delivery times and/or additional delivery charges.
Shipping could exceed product price for some heavy or bulky items or for expedited delivery.
We currently ship only to the contiguous 48 United States.
Orders are usually shipped early in the week as to arrive by Friday unless otherwise requested.
We guarantee your satisfaction with our plants for seven days after receipt. Due to genetic variation and the many variables of culture, we cannot guarantee the productivity of plants once out of our care or flower quality. We do try to offer only plants that have known reputations for quality, those created with quality parents, or those created by breeders known to use quality clones. When known, we provide varietal names and awards in our plant listing.
We guarantee safe shipping on all orders sent with a signature requirement upon delivery. If you choose to waive the signature requirement, we will not be responsible for order loss or damage. This includes, but is not limited to, cold or heat damage, crushing, loss, theft, etc. We typically ship plant orders with a signature requirement unless the customer specifies otherwise.
We make every effort to pack plants carefully, but we can not guarantee against damage to flowers, buds, or flower spikes in shipping. Plants in spike/bud/flower may require additional shipping costs due to larger package size.
Gift certificates of any amount are available upon request.
EnLightened Orchids ©2006-2011